Returns and refunds

Two different rights, and it is worth knowing which one you are using — they have different rules and different timings.

Before anything else: if you are not sure which product suits you, email orders@i-lead.org.za and ask. We teach this for a living. A ten-minute conversation is better for both of us than a return, and far better than owning the wrong thing in the moment you need the right one.

1. You changed your mind — seven days

You may cancel and send it back within seven days of receiving it. You do not have to give a reason, and there is no penalty. This is section 44 of the Electronic Communications and Transactions Act, and it applies to everything bought on this site.

  • It must be unused, with its seal intact, in its packaging.
  • You pay the postage to send it back (nothing to pay if you hand it back in person).
  • We refund everything you paid us, including the original delivery charge, within 30 days of getting it.

The one thing that cannot come back this way is a spray that has been discharged, or a device that has been used. Once it is used it is not the item we sent, and no seven-day right covers that. Trying it out is not a fault — it just uses up the return.

2. Something is wrong with it — six months

Separately, and regardless of the seven days, the Consumer Protection Act gives you six months to return anything that is faulty, unsafe, or not what the page said it was.

  • You choose: a repair, a replacement, or your money back. Not us.
  • We pay the postage.
  • It does not have to be unused. A spray that failed when you needed it is exactly the case this covers.

If a product on this site turns out not to work as we said it does, we want to know urgently — not because of the refund, but because somebody else is carrying the same one.

3. We could not supply it

If something you ordered turns out to be unavailable, we refund that part within 48 hours. You are not asked to wait for stock and you are not offered a credit you did not ask for.

How to start a return

The quickest way is the Request a return or refund button on your order page: it opens an email with your reference and what you bought already filled in.

Collected your order in person? You do not post anything. Bring it back to Rish, in its packaging, and she will arrange a time and place with you when you write in. The same seven days and the same refund apply.
  1. Email orders@i-lead.org.za with your order reference — it is on your confirmation email, and it looks like IL-260920-ABCDE.
  2. Tell us which of the three above applies, and what happened.
  3. We reply with where to send it — or, if you collected in person, when and where to hand it back. Do not post anything back before that — a parcel arriving with no reference attached is a parcel we cannot match to a refund.
  4. Once it arrives we refund to the card or account you paid from. It cannot go anywhere else; that is a property of how the payment gateway works, and it is a good one.

Timing, plainly

Changed your mindSomething is wrong
How long7 days from delivery6 months from delivery
Reason neededNoYes — tell us what it is
Must be unusedYesNo
Who pays postageYou (free if handed back in person)Us
Delivery refundedYesYes

Nothing on this page limits any right you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002. Where they say something different, they win.

Last updated 29 October 2026.